![]() READING Libby/Overdrive eBooks & Audiobooks Library staff is available to answer your questions! Give us a call at 86 or send us an email, Facebook message, or fill out this form and we’ll respond as soon as possible.ĭid you know you can access the library anytime, anywhere with the library’s mobile app? View your account to see where you are on the holds list, self-checkout while in the library, easily renew items, link multiple accounts, and more! Available for Apple and Android devices look for it in your app store by searching “Polk County Library Cooperative.”īOOKS & AUDIOBOOKS | MOVIES | YOUTH RESOURCES | ADULT RESOURCES | BUSINESS RESOURCES If you would like to share your thoughts, please contact us.Access these digital resources 24/7 – all free with your library card! Gale and Udemy are fine-tuning their systems based on feedback from library users, and the Library is providing access to this product now for our patrons who would like to explore Udemy content immediately and shape its future in libraries. They have partnered with Gale, a well-respected library content provider, to adapt their product to meet library needs. Udemy has been in the consumer market since 2010 but is new to libraries. Thank you for your patience! Share your thoughts We will contact Gale Support on your behalf to promptly investigate and address this issue. We are working in conjunction with Gale to provide secure, reliable Udemy access to all of our library card holders. We know many of our patrons are frequent travelers and are part of the larger Kansas City metro area, Kansas, Missouri and beyond. A description of the steps you took that led to the error.The error message(screenshots are very helpful).Email address used on your Udemy account.If you still encounter trouble accessing Udemy through our Library, please contact us with the following information: Try signing in again through the Library's website.Be sure you're connected to a local wireless network, not a VPN.Be sure your device's time zone is set to U.S.Clear your web browser's cache and cookies.To restore your Udemy access:įirst ensure that no old data on your device is interfering: If you are located outside of Johnson County or using VPN when you attempt to use Udemy through our Library, you may get an error such as, "Suspicious Activity Detected, we cannot verify your library affiliation." Your account usually will continue to be denied access, even once you return to Johnson County or disconnect from VPN, until the Library contacts Gale Support on your behalf to verify that you have a valid library account. Avoid using a virtual private network (VPN) or other systems that mask your local network's IP address, which may cause Gale to flag your account as "suspicious" and block your access.Ensure your device's time zone is in Central Time (CT).On mobile devices, connecting to the internet on a local Wi-Fi network will be more reliable than internet via a carrier's cellular data network.Login with your traditional library card while you are physically located in or very near Johnson County, and use a local internet network.When accessing Udemy through our Library: Library eCards are not eligible to access this resource from any location. To prevent fraudulent use of the service, Gale has applied geolocation measures that prevent using our Library's Udemy subscription from far outside of Johnson County and the state of Kansas. Currently Udemy, presented by Gale, is intended for use within Johnson County, Kansas, by Johnson County Library and Olathe Public Library patrons who have traditional library cards.
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